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WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at
the time you report your accident. Just jot it down and
bring it in with you when you come in to begin the
repair process, Carrillo's Auto Body will do the rest.
WHAT IS A DIRECT
REPAIR SHOP?
A direct repair facility is a body shop that works
directly with your insurance company as a preferred
shop. Body shops earn the right to be in preferred shop
programs by meeting certain requirements. These include
having certified technicians, using the proper
equipment, and most importantly, having a record of
satisfied customers. When you use a preferred shop, the
repair process is streamlined. A preferred shop actually
writes the estimate, orders the parts, and repairs your
vehicle without having to wait for an insurance
adjuster. Insurance companies constantly monitor their
preferred shops to ensure quality repairs.
ARE YOU OPEN
SATURDAY?
Yes we are open
Monday-Friday
7:30am to 5:30pm and Saturday 9am-12:30pm.
WILL THE PARTS BE
ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
Absolutely. We generally order your vehicle's parts at
the time that we write the estimate and schedule your
vehicle for drop-off a couple of days later. This
enables us to provide quicker turnaround time.
IF MY VEHICLE'S
FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs
exceeds the insurance companies determined value of your
vehicle. Nowadays, most cars are built using unibody
(frame and body as one) construction. Our highly skilled
technicians, with the aid of our state-of the-art laser
measuring system , can return your vehicle to its
original factory specifications. If it is determined
that the frame section is bent beyond repair, that
section can simply be replaced
CAN YOU MATCH THE
PAINT COLOR?
Today's modern factory finishes incorporate multiple
layers of highly specialized paints. Carrillo's Auto Body has
made a major investment in the finest paint system
available and constantly upgrades its technology and
equipment to ensure that each vehicle's paint matches.
We take special pride in our ability to match factory
finishes as the final step in the restoration process.
CAN I GET OTHER
SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY
SHOP?
Yes. Just let your advisor know what other work you
would like done so that he can make the necessary
arrangements.
HOW LONG WILL THE
REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time it
will take to complete the repairs to your vehicle. As a
general rule, drivable cars are scheduled in on Monday
and whenever possible delivered back to customers by
Friday. Be sure to check with your advisor for the
specifics on your vehicle.
CAN I GET A RIDE
HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you.
We want each customer's visit to be a positive
experience and will work diligently towards that goal.
HOW CAN I GET A
RENTAL CAR?
We offer rental cars, so if you need a rental car, we
can help you make the necessary arrangements. We use
Enterprise Rent-A-Car . They offer free pickup at
our location. Insurance
companies will only pay for a rental car if you have
that option on your policy. Check your policy and/or
call your insurance company to find out if you have
rental coverage and what your specific limitations are.
HOW WILL I KNOW
WHEN MY CAR IS DONE?
You will be notified by phone when your vehicle is ready
to be picked up. Feel free to call or e-mail your
advisor during the repair process if you have questions
or concerns.
IS THERE A
WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. Carrillo's Auto Body offers a
written warranty on all
repairs for as long
as you own the vehicle.
DO I HAVE TO PAY
A DEDUCTIBLE?
The amount of deductible that you will be responsible
for is determined by your insurance policy. If you carry
standard collision, you will have to pay your deductible
regardless of whether you were at fault. If you carry
broad collision, and you were not at fault, your
insurance company most likely will waive your
deductible. Insurance companies determine fault by your
account of the accident when you make the claim, and by
reviewing the accident report filed with the police
department. If you aren't sure about your deductible,
you can call your advisor and he can tell you whether
your insurance company has waived your deductible or
whether you will be responsible to pay this when you
pick up your vehicle.
WHO DO I PAY MY
DEDUCTIBLE TO?
If your deductible is not waived, it will be your
responsibility to pay Carrillo's Auto Body when you pick up
your vehicle. If you aren't sure about your deductible,
you can call your advisor and he can tell you whether
your insurance company has waived your deductible or
whether it will be your responsibility.
WHAT FORMS OF
PAYMENT DO YOU ACCEPT?
We accept cashiers checks, cash and Visa/Mastercard credit cards.
WHAT ARE
BETTERMENT CHARGES?
Parts that wear out and need replacement with time and
use (i.e., tires, batteries, and suspension parts) are
commonly subject to betterment charges when they are
replaced during the repair process. These betterment
charges are determined by your insurance company and are
pro-rated based on actual miles on your vehicle.
WHAT IF YOUR ESTIMATE
IS MORE THAT THE ONE FROM MY INSURANCE COMPANY?
No problem! Insurance companies know that there might
be additional repairs necessary so they have a system
for approving them. And most of the time they will pay
us directly so you don't have to worry about coming up
with more money.
DO I HAVE TO TAKE MY
CAR TO WHERE MY INSURANCE COMPANY TELLS ME TO?
NO,
the decision is up to YOU where you choose to
obtain an estimate. There is an anti-steering law in
California that makes it illegal for insurance companies
to tell you to take it to a shop of their choice.
DO I HAVE TO GET TWO
DIFFERENT ESTIMATES?
There is no law that requires you to get two estimates.
In most insurance cases an estimate from a body shop is
not necessary because the shop has to work directly from
the insurance estimate when doing auto repairs.
Obtaining two estimates is a courtesy to a person at
fault who wishes to pay out of pocket.
CAN I WASH MY
CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO'S
-
Wash the vehicle
by hand with cool water and a very mild car wash
solution using a soft cloth or sponge.
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Always use clean
fresh water.
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Wash your vehicle
in the shade
DONT'S
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Do not use a
commercial car wash. Stiff brushes or sponges could
mar the finish and damage the surface.
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Do not "dry wipe"
your vehicle. Dry wiping can scratch the finish.
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Do not drive on
gravel roads. Chipping the finish is easily done in
the first 30 days.
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Avoid parking
under trees and utility lines which are likely to
attract birds. Bird droppings have a high acid
content and will damage a freshly painted surface.
Also, tree sap can mar or spot a freshly painted
surface.
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Do not spill
gasoline, oil, antifreeze, transmission fluid, or
windshield solvent on the new finish.
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Do not scrape ice
or snow from the newly painted surface. Scrapers can
act like a paint scraper on a newly painted finish.
RECOMMENDATIONS AND
PRECAUTIONS IN THE FIRST 90 DAYS
DON'T · Do not wax or polish the vehicle. This
will allow the finish to dry and harden completely. |