Customer Letters for Carrillo's Auto Body Adams Avenue:
I wanted to say thanks for helping me out during a very stressful time for me. My car is running very well, and it's a huge relief to me that I didn't have to buy a new one. Best wishes to you for a Happy New Year!
Judith A.
………………………………………………………I've told the story of your fine craftsmanship & dedication to true customer service repeatedly to others following my visit to your shop.
Much to my dismay, within my first week of ownership of my new Lexus, "a stray shopping cart" led me to you in tears, but leaving your shop impeccably restored (both auto & self). So the story I tell others, is also told for you. Thank you.
Gretchen N.
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I have tried to find words that would adequately express my gratitude to each of you for repairing my car for me. I have thought and thought but I have not found them. The car looks beautiful!!
The door matches the rest of the car so well, inside and out!!
The back door now opens & shuts, I never had working automatic door locks before!! The gas cap can now be screwed on & off easily!To cap it off, the whole car was cleaned inside and out!!
I am overwhelmed! It is all a marvel to me!! God bless you, each one!
Helen N.
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One Saturday last month I went to wash my Firepepper Red 2002 Acura TL and noticed there was a layer of faint white dots all over the surface of the vehicle. Upon closer inspection, I determined that the dots were actually a fine mist of paint, apparently the result of someone's haphazard use of an air sprayer. Having never encountered such a problem before, I phoned my insurance company to ask if they would cover the cost of cleaning the paint. They reassured me that I was fully covered and that, for reasons of proximity and reputation, I should contact "Carrillo's Auto Body" to affect the repairs.
Given my car was only 15 months old and the paint a delicious shade of deep red; I was worried about what methods might be used to clean off the offending dots. I certainly did not want to trade lustrous dotted paint for hazy, clean paint. Your estimator put my mind at ease that you would use a mild and time-tested method before anything more severe would be considered.
I was phoned a day later and informed that the vehicle was ready for pick-up. When I arrived, I met the estimator in the office and went to look at the car. On the way, he said the he had inspected the car and found some additional spots that needed more work. After apologizing profusely for phoning me prematurely, he offered me a ride home and said that it would be available later that day.
When I returned, the car, which was already glowing from his tender care of the paint, was positively luminous! I am not exaggerating when I say it looked better than new. As you recall, I was fortunate enough to communicate my praise to you directly later that day, praise which I'm pleased to reiterate in writing.
That you did a good job on my vehicle is expected. That you did so with professionalism and attention to detail is laudable. That you went the extra mile to make sure everything was perfect and completed to my satisfaction is extraordinary. Thank you for THE most positive car repair experience of my life. I wish you and your exceptional business continued success.
Keith AWe Welcome your feedback!! Please let us know what you thought or our service and shop.
3074 Adams Avenue San Diego, CA 92116 Tel: (619) 281-6791 Fax: (619) 281-9728 email: carrillo@carrillosonline.com
