Safety First
The most important thing is to remain at the scene of an accident if your vehicle is involved. Send others for help especially if you are injured.

Worry first about the passengers in the vehicles and their immediate safety. Turn off ignition switches to avoid a risk of fire. Do not attempt to move seriously injured persons unless their vehicle is on fire.

Wait for the police and ambulances to arrive. (If you are in a remote area and there are significant injuries, attempt to minimize bleeding or administer CPR if necessary).

Click here to register for the next American Red Cross CPR class.
What to Do Next
  • Get important information at the scene.
    In addition to getting information from other drivers, be sure to get at least the names and phone number of any witnesses or people who stopped to help.
     
  • Share only pertinent information at the scene.
    Provide your driver's license, registration, and contact information only to the other drivers, injured persons, or police officers. Do NOT discuss the circumstances of the accident with anyone except the police. Do NOT discuss responsibility with anyone except a positively identified representative of your insurance company.
     
  • Complete an Accident Record.
    Write down everything you can remember about the accident. Include as many details as possible. Revisit the scene at a later time if necessary to take pictures.  To assist you we have included an     accident report in Adobe .pdf format.  Print this document and keep a copy in your glove box.  

        Click on the link to download the adobe acrobat reader    
 

  • Report the accident to the Department of Motor Vehicles.
    California State Law requires that all accidents involving injury/death or property damage in excess of $500.00 be reported within ten (10) days to the Department of Motor Vehicles.
     
  • Notify your Insurance Agent immediately.

Towing the Vehicle
City, county, and state police have a call list of towing operators that are approved by the State to tow from limited access highways and from county streets. These operators are licensed and bonded and experienced in towing late model vehicles to preclude further damage to your car.

Most automobile insurance policies include a nominal "towing" coverage, but you should be advised that the allowances provided in coverage do not always pay the towing bill in full. If your car is being towed long distances off the interstate, at odd hours, or in extreme weather conditions, there may be legitimate additional charges from the towing operator that may not be covered by your towing allowance.

If you are having your car towed to either Carrillo's Auto Body, do not worry about the tow bill. Tell the tow truck operator to tow the vehicle to our location and we will pay the tow bill and add it to your repair bill.

Resolving liability and insurance coverage can take several days and in some serious accidents may take longer. Some towing operators and repair facilities charge a daily storage fee on your car while it is waiting to be repaired and these charges can add up quickly. It's important to note that Carrillo's Auto Body does NOT charge storage fees for vehicles towed to our properties while you are waiting for resolution on who is responsible for repairing your car.

Contacting Insurance
As soon as possible after any accident, you should contact your insurance company or agent. You should be aware that your insurance company may record your telephone call or verbal report of what happened—and you should always request a written transcript of your statement for your personal records. Your insurance company must provide this transcript to you upon request and without charge.

It may take your insurance company/agent several days to get back to you with a claim number. The claim number is very important: Be sure to write it down, and repeat it back to the agent to verify that you copied it correctly. In general, when an insurance company assigns a claim number, they have accepted liability. If your insurance company takes longer than a week to assign a claim number, or is not forthcoming on the reasons for the delay, you may wish to consult an attorney to further protect your rights.

Reputable collision repair facilities will require a claim number to begin repair of your vehicle. Be wary of companies offering to begin repairs without the proper paperwork.

It is not advisable to accept a settlement check from your insurance company or the insurance company of another driver involved the accident, until you are certain that it covers all the necessary repairs to your vehicle. If you are being pressured by an insurance company to settle prior to receipt of detailed repair estimates, you may wish to consult an attorney.
Uninsured Motorists
Even though California State laws and the laws of many other states prohibit driving a vehicle without auto insurance, people do drive without insurance—every day. If you are involved in an accident with an uninsured motorist and they are at fault, your only recourse for liability and payment is legal action—a costly and time-consuming alternative.

In the meantime, any repairs to your vehicle, the need for rental or loaner cars, and other expenses will be something you will have to pay out of personal funds and hope to recoup later.

The best advice—make sure you have Uninsured Motorist Coverage for every vehicle listed on your automobile insurance policy. Uninsured Motorist Coverage provides policy coverage for both personal injuries and property damage. The cost of this coverage is minimal and the peace of mind it provides is invaluable.

Loaner Vehicles
Not all facilities provide loaner vehicles while your vehicle is in their shop for repairs. You will also want to check your automobile policy to see if you have "rental car" coverage. If not, you may personally have to pay for alternative transportation while your car is being repaired. If you do have rental car coverage, there is generally a set "cap" or policy limit that may not adequately cover the length of time that you're going to need a car until your vehicle is repaired.